CHROMEBOOK FAQ

Common Troubleshooting Steps

  1. Restart your Chromebook is a common first step, however if this does not resolve the issue, move to the next few steps.

  2. Sign completely out of your Chromebook . If you see any other logins, sign them out as well and remove them.

  3. When prompted, say yes to removing local content.

  4. Then restart the Chromebook and log back in.

Can I remove the case attached to my Chromebook?

No - the attached case is to protect the Chromebook, removing the case can result in damage to the Chromebook. If the Chromebook came with a case, at no time is it acceptable to remove the case.

Application, Website or Google Classroom Issue

  1. What have you tried to resolve the issue ?

  2. Common step is to clear the cache. Press the keys Ctrl +Shift+Backspace together. The Clear Browsing data window will pop up, change the "Time range" to "All time", make sure the bottom two options are checked and then click "Clear data".

  3. Sign out of the Chromebook and restart.

  4. Talk to the teacher about the assigned application, website or issue in Classroom to determine if you are setup correctly and following instructions.

  5. Email tsupport@usd393.net with all the steps done to try and resolve on your own and with the support of your teacher.

My Chromebook asks for my old password to unlock local content, I don't know my old password?

Click "forgot password" then click "Proceed anyway".

HOW CAN I EDIT OFFLINE?

While online, go to google drive, click the settings gear,
click settings, check the box next to offline editing
Google drive>setting gear>settings>offline editing
https://support.google.com/chromebook/answer/3289520?hl=en&source=genius-rts

HOW DO I RIGHT CLICK?

You right click by lightly tapping the touchpad with two fingers, you don’t have to actually press on the touchpad-just tap. You can view more cool mouse tricks in this video including how to scroll, go backwards, go forwards, and drag/drop.

https://www.youtube.com/watch?v=zJTToZn4HBI

WHAT IS MY LOGIN?

Your username will be your school issued email (FirstInitialLastName@students.usd393.net in most cases) your password is the same password used for gmail.

MY TEACHER TOLD ME TO DOWNLOAD AN APP FROM THE CHROMESTORE, WHAT DO I DO?

You can find the Chromestore at https://chrome.google.com/webstore/category/extensions. Apps available for download will be under the for students.usd393.net tab on the left hand side. Apps installed by default include: Gmail, Google slides, Desmos Graphing Calculator, Google drive, Google classroom, Google docs, Google chrome, Google slides and Easy bib.

WHERE’S THE CAPS LOCK/DELETE BUTTON?

Chromebooks don’t have these keys, but if you press alt and the search key it will turn on caps lock, alt and backspace works the same as delete

  • Alt-Backspace=delete

  • Alt-search (magnifying glass)=Caps Lock

WHERE CAN I FIND MY DOWNLOADS?

Find the files app, it is a blue circle with a folder in it, here your downloads and screenshots will be stored.

HOW CAN I TAKE A SCREENSHOT?

You can screenshot by holding ctrl and the window switcher key (right above the 6, it is a square with two lines next to it).

HOW CAN I CHECK MY BATTERY LIFE?

In the bottom right corner, there is information about your computer. You can see the battery level there, if you click on it, it will show you an estimate of how many hours your battery has left.

HOW CAN I SIGN OUT OR SHUT DOWN MY CHROMEBOOK?

In the bottom right corner, there is information about your computer, if you click on this area it will bring up options to sign out, at the bottom of this area is a power button, you can shut down your Chromebook using this.

HOW CAN I TURN MY BRIGHTNESS UP OR DOWN?

Above the 7/8/9 keys are two keys that look like setting gears, the larger one turns your brightness up, the smaller one turns the brightness down.

HOW CAN I ADJUST THE VOLUME OF MY CHROMEBOOK?

Above the 9/0/-/= keys are three buttons that look like speakers, the speaker with a line through it mutes your machine, the speaker with one semi-circle turns your volume down, and the speaker with 2 semicircles turns your machine up.

Alternatively you can go to the settings area by clicking on the clock in the lower right hand corner and adjust your volume there.

Troubleshooting 101

  1. What steps have you done?

  2. Have you asked a classmate for help?

  3. Have you asked a teacher for help?